Facility Management Specialist – Occupational Health

About the role

First Quantum is seeking a proactive and highly organised Specialist in Facility Management to join its Occupational Health team. The role focuses on improving efficiency, quality and consistency of service delivery during medical assessments, reducing employee waiting times and ensuring clinical facilities are ready for daily operations.

Key responsibilities

• Oversee patient flow and daily clinic workflow to minimise delays and bottlenecks.
• Coordinate real‑time communication with patients during busy periods and waiting‑time changes.
• Ensure rooms, equipment and stock are consistently ready for service across all shifts.
• Lead customer‑experience improvements within the clinic environment.
• Standardise and strengthen administrative processes and clinical workflow steps.
• Support data accuracy, documentation and turnaround‑time tracking.
• Drive workflow optimisation and continuous‑improvement initiatives.
• Collaborate with the Occupational Health Coordinator on quality assurance, audits and operational improvements.

Required profile

• Qualification in Health Administration, Health Auditing, Public Health, Customer Service, Health Systems Management or a related field.
• Additional qualifications in lean healthcare, project management, operations management or Quality Assurance Management in Healthcare are desirable.
• 3‑5 years of experience in facility management, healthcare operations, quality assurance or facility coordination.
• ZAQA validated professional qualifications.
• Strong organisational, problem‑solving and communication abilities.

Required skills

• Facility management
• Healthcare operations
• Quality assurance
• Lean healthcare methodologies
• Project management