General Manager – Commercial & Growth

About the role

The General Manager – Commercial & Growth will lead the commercial strategy for a leading payment aggregation platform, driving revenue, transaction volume and merchant acquisition across Zambia. Reporting to the board, the role focuses on acquiring large enterprise customers and building strategic partnerships.

Key responsibilities

• Develop and execute an enterprise growth strategy to achieve revenue and transaction targets.
• Identify new market opportunities and strategic sectors for expansion.
• Lead acquisition of large corporate and multi‑location merchants, engaging CEOs, CFOs, CIOs and other decision‑makers.
• Grow transaction volumes and revenue from existing merchants through account growth plans.
• Negotiate and manage strategic commercial partnerships with financial institutions, technology providers and ecosystem participants.
• Build a high‑performance sales and business development culture, introducing pipeline management and forecasting.
• Establish KPIs, reporting frameworks and provide regular updates to executive leadership and the Board.
• Monitor competitive activity, market trends and feed insights into product and service development.

Required profile

• MBA or equivalent postgraduate qualification.
• Minimum 10 years of senior commercial, sales, business development or relationship management experience.
• Proven track record managing and growing large corporate or enterprise accounts.
• Experience in sectors such as corporate/transaction banking, fintech, payments, merchant services, FMCG, enterprise technology sales, telecommunications or financial services business development is highly advantageous.

Required skills