Systems Engineer Trainee – Client Business Systems

About the role

The Systems Engineer Trainee will support client business systems by installing, configuring and maintaining enterprise servers, performing routine administration and providing technical assistance.

Key responsibilities

• Install, configure, maintain and support enterprise servers and systems.
• Perform routine system administration, monitoring, patching and capacity management.
• Manage user accounts, permissions and access following approved procedures.
• Support backup, recovery and disaster‑recovery operations.
• Troubleshoot hardware, operating system, application and infrastructure issues and resolve them within SLA targets.
• Participate in incident, problem and change management activities.
• Assist with system upgrades, migrations, virtualization, storage, networking and monitoring platform configurations.
• Maintain accurate documentation, configuration records and standard operating procedures.

Required profile

• Provide professional and responsive technical support to client organizations.
• Communicate technical issues clearly and follow client‑specific support procedures.
• Escalate potential SLA breaches and critical incidents promptly.

Required skills

• System administration
• Server configuration and maintenance
• Operating system and application patching
• User account and permission management
• Backup and recovery operations
• Virtualization, storage and networking
• Monitoring platforms
• Disaster recovery and business continuity