Training Officer - Biomass

About the role

Burn Manufacturing is looking for a Training Officer in Zambia to support the delivery of training programs for its Biomass Sales Agents and Field Teams. The role covers facilitating sessions, coordinating training activities and ensuring knowledge transfer that drives sales performance, customer satisfaction and environmental awareness.

Key responsibilities

• Deliver structured training sessions for new and existing sales personnel using adult learning principles
• Facilitate Train-the-Trainer programs for Team Leaders, Territory Sales Managers and Regional Sales Managers
• Collect, analyze and act on day-to-day training needs in line with the Training Lead's directives
• Coordinate logistics for training activities, including scheduling, materials and participant communication, and liaise with external trainers when needed
• Collect and analyze feedback from trainees and trainers, and monitor post-training performance and knowledge retention
• Track and report attendance, completion rates and learning outcomes against KPIs
• Stay up to date with the Biomass training curriculum and help localize training materials with the Training Manager

Required profile

• Minimum 2 years' experience in training facilitation, learning delivery or sales enablement, preferably in clean energy, FMCG or related sectors
• Good command of English and Bemba; Nyanja is a nice-to-have
• Willingness to travel for field-based training
• Organized, proactive and able to manage several training sessions within tight timelines
• Qualified female candidates encouraged to apply

Required skills

• Strong facilitation, presentation and communication skills
• Good command of adult learning principles
• Nice-to-have: knowledge of clean energy products, biomass stoves or carbon markets, familiarity with digital learning tools and simple LMS platforms, passion for climate change education