Admin II Support – Front Office Desk & Reception Management

About the role

Provide front‑office support by welcoming visitors, handling walk‑ins and phone enquiries, managing ticket queues and supporting facilities to keep the office operating smoothly.

Key responsibilities

• Maintain a professional reception area, act as the first point of contact for visitors and clients, manage incoming calls and keep accurate visitor registers.
• Assist visitors with TransUnion credit‑report questionnaires, verify supporting documentation, submit applications and guide customers on report interpretation and dispute procedures.
• Allocate and monitor customer and operational tickets, ensure proper routing to responsible teams and prepare periodic activity reports.
• Liaise with vendors and service providers, follow up quotations, invoices and delivery schedules, and track supplier performance.
• Support procurement of office supplies and equipment by obtaining quotations, creating purchase requisitions, obtaining approvals and monitoring purchase‑order status.

Required profile

• Diploma or certificate in Business Administration, Office Management, Customer Service or a related field.
• Minimum 2–3 years experience in reception, office administration or a similar role.
• Strong administrative, organisational and customer‑service abilities.
• Excellent written and verbal communication skills.