Administrator III – Consumer Support Operations

About the role

TransUnion is looking for an Administrator III to join its Consumer Support Operations team in Zambia. You will be the first point of contact for consumers, handling calls, emails and walk‑ins while ensuring accurate processing of requests and compliance with regulatory standards.

Key responsibilities

• Attend to incoming calls, emails and walk‑in customers promptly and professionally.
• Accurately capture consumer requests in the relevant systems and process queries and disputes within agreed timelines.
• Investigate and resolve consumer disputes, providing timely feedback via phone, email or in person.
• Educate consumers on Credit Bureau regulations and dispute processes.
• Maintain daily query logs, update contact lists and ensure proper documentation of all interactions.
• Uphold high call‑quality standards and adhere to company policies, procedures and compliance requirements.
• Perform additional duties assigned by the supervisor to support departmental objectives.

Required profile

• Diploma or degree in Business, Customer Service or a related field.
• 1–2 years of experience in a customer service or call‑center environment.
• Excellent communication, interpersonal and problem‑solving abilities.
• Ability to work under pressure, prioritize tasks and operate independently with minimal supervision.

Required skills

• Proficiency in Microsoft Office.
• Experience using CRM systems.