Contact Centre Agent

About the role

Join Super Group, a leading digital gaming company, as a Contact Centre Agent and be the first point of contact for players across multiple communication channels. You will deliver world‑class service, resolve issues on first contact, and help create memorable gaming experiences.

Key responsibilities

• Handle inbound player queries via phone, live chat, email, and WhatsApp.
• Strive for first‑contact resolution and meet service‑level targets.
• Escalate complex issues to senior agents or other departments as needed.
• Complete outbound tasks within assigned timeframes.
• Monitor internal systems and report any irregularities to the Floor Manager.
• Provide feedback on player experience to improve processes.
• Conduct competitor analysis to suggest service enhancements.
• Maintain accurate records of all player interactions in line with company policies.

Required profile

• Strong communication skills and a customer‑focused attitude.
• Ability to work efficiently in a fast‑paced environment.
• Attention to detail and commitment to quality service.
• Willingness to continuously learn and up‑skill.

Required skills

What we offer

• Opportunity to work in a dynamic, innovative gaming environment.
• Supportive team culture that encourages professional growth.
• Exposure to the latest technology and industry trends.