This job is no longer available
This job expired on 31/08/2026. It no longer accepts applications.
Contact Centre Agent
Betway Africa · Lusaka
Job description
About the role
Join Super Group Africa as a Contact Centre Agent and become part of a fast‑growing online gaming company. You will interact with players across multiple channels, delivering a world‑class experience and helping to resolve issues on the first contact.
Key responsibilities
- Handle incoming player queries via phone, live chat, email and WhatsApp.
- Strive for first‑contact resolution and meet service‑level targets.
- Escalate complex issues to senior agents or other departments when necessary.
- Complete outbound tasks and follow‑up communications within required timeframes.
- Monitor internal systems and report any irregularities to the floor manager.
- Provide feedback on player experience to help improve processes.
Required profile
- Passionate about delivering excellent customer service.
- Driven, curious and eager to grow within a dynamic environment.
- Ability to work under pressure and meet shift deadlines.
- Strong communication skills and attention to detail.
Required skills
- Experience using phone, live chat, email and WhatsApp platforms for customer support.
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Betway Africa
Lusaka
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