Customer Experience Officer (Remote, Zambia)
Apex Network
Job description
About the role
Apex Network is seeking a dedicated Customer Experience Officer to join our remote team, specifically targeting Zambians. You will serve as a vital point of contact for our customers, ensuring outstanding service and support.
Key responsibilities
- Manage customer inquiries and provide comprehensive assistance.
- Collaborate with various departments to address issues and enhance service delivery.
Required profile
- Resident of Zambia with a Bachelor’s degree in Business, Communications, or a related field.
- At least 2 years of experience in customer service or related fields.
Required skills
- Strong written and verbal communication skills.
- Familiarity with CRM systems and customer support tools.
What we offer
- Fully remote work across the EMEA region.
- Competitive entry-level salary and performance bonus.
- Training, mentorship and professional growth opportunities.
- Opportunity to build your career in a dynamic, fast-growing fintech company.
- Exposure to diverse markets across EMEA.
- Supportive and collaborative work culture.
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Published 3 hours ago
Expires 1 month from now
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