Customer Service Advisor

About the role

The Customer Service Advisor will deliver front‑line support to bank customers, ensuring a smooth and secure transaction experience while adhering to Absa’s standard operating procedures.

Key responsibilities

• Dispense and receive cash, cheques, drafts and other financial instruments over the counter.
• Process foreign and local currency cheques, verifying dates, bank details, customer ID, amounts and fund availability.
• Refer any concerns or transactions exceeding teller limits to the Branch Manager or Operations team for authorisation.
• Capture all transactions in the bank’s system and ensure proper authorisation before processing.
• Count cash accurately and assist customers with transaction documentation.
• Provide advice on cash processes, resolve customer enquiries at first contact, and explain bank procedures and security requirements.
• Encourage customer feedback and explain how it is used to improve service.
• Identify potential sales leads from customer statements or conversations and refer them to personal bankers.

Required profile

• Ability to follow detailed standard operating procedures.
• Strong attention to detail and accuracy in cash handling.
• Excellent communication skills for interacting with walk‑in customers.
• Willingness to refer complex issues to senior staff.

Required skills

What we offer

• Opportunity to work within a historic African bank with regional and international expertise.
• Career development resources through Absa’s Career Development Portal.