Deputy Manager - Property

About the role

The Deputy Manager - Property supports the Property Manager in managing the residential and commercial properties held on behalf of the pension scheme and institutional clients of Prudential Pensions Management Zambia (PPMZ). The role deputises for the Property Manager on day-to-day portfolio matters and covers lease and tenant administration, rent collection and reconciliations, inspections and maintenance, and record keeping and reporting. Decisions on lease terms, rent changes, payments and legal matters remain with the Property Manager.

Key responsibilities

• Administer tenant onboarding, including applications, reference and credit checks, lease documents and deposits, and prepare lease renewals and rent reviews for the Property Manager's approval
• Maintain the rent roll, handle tenant queries and complaints, conduct move-in and move-out inspections, and escalate disputes and arrears requiring legal action
• Prepare rent and service-charge invoices and receipts, monitor rent payments, follow up arrears, reconcile rent to client accounts and prepare monthly rent statements
• Track property outgoings, coordinate contractors and service providers under PPMZ procurement procedures, and maintain the movable asset register
• Carry out routine property inspections, log maintenance requests and follow repairs to completion, and compile monthly reports on occupancy, collections, arrears, voids and maintenance
• Support compliance with the Rent Act and the Business Premises Act, track statutory notice periods, and carry out AML/CFT screening of tenants

Required profile

• Full Grade 12 certificate (5 credits or better)
• Degree in Real Estate, Property or Estate Management, Land Economy or a related field
• Three or more years' experience in property administration, letting, rent collection or facilities support, including tenant liaison, property inspections and supervisory exposure
• Advantageous: experience with institutional portfolios, property management software, and a valid driver's licence
• Membership (or progress towards membership) of ZIVS or ZIEA is an advantage

Required skills

• Working knowledge of the Rent Act and the Business Premises Act, and of AML/CFT requirements
• Proficiency in Microsoft Excel, Word and Outlook
• Good numeracy, accurate record keeping and strong organisational skills