ERP Support Officer

About the role

First Quantum is looking for a strong financial candidate with a customer focus to act as an ERP Support Officer. The role provides Tier One and Tier Two support for the applications supported by the department, using communication skills, problem-solving techniques and financial experience to service the organisation's core systems.

Key responsibilities

• User support and training: provide mostly Level 2 and 3 support by phone, email or in person, train users on core and advanced functions, and maintain training materials and a knowledge base.
• Issue resolution: troubleshoot, reproduce and resolve issues across network, infrastructure, database and application layers, and log issues with vendors and test patches.
• System maintenance: monitor systems and servers when required so that business and users are not affected.
• Access control: administer authorised user access controls and reviews when required.
• Process improvement: manage and support existing processes within the applications, and manage reports and data integrity, improving or adding reports as needed.
• Escalation management: handle escalated issues, liaise with vendors and internal teams, and document issues and patch testing.
• Documentation: maintain and update application support documentation and training materials.
• Project involvement: assist with ERP projects in developing areas of related field enhancements.

Required profile

• Bachelor's degree or diploma in Finance, Information Systems, Computer Science or a related field.
• Background in finance with exposure to ERP systems (ITIL is an advantage).
• ERP certification or vendor training is an advantage.
• ZAQA validated qualifications.
• Proven ability to manage multiple tasks concurrently, strong attention to detail, self-motivation and flexibility.

Required skills

• Proficiency in Microsoft Office.
• Helpdesk tool training and reporting tools.
• Data analysis and report preparation.