Receptionist – Front Desk

About the role

We are looking for a professional Receptionist to be the first point of contact at our Lusaka office, handling calls, visitors and administrative tasks in a fast‑moving HVAC and climate‑control environment.

Key responsibilities

• Answer and route all incoming and outgoing telephone calls.
• Welcome visitors, direct them to the appropriate staff members and maintain a tidy reception area.
• Receive, sort and distribute mail promptly.
• Verify telephone bills for accuracy.
• Assist with monthly payroll updates, including attendance records.
• File official documents such as employee records and sales invoices.
• Support the preparation of client service reports and follow‑up calls.
• Monitor vehicle running expenses using Geotab.
• Manage stationery and sundries distribution to departments.
• Distribute circulars and documents between directors and senior staff.
• Ensure office utilities (lights, air‑conditioners, windows) are switched off at the end of the day.
• Maintain up‑to‑date leave and attendance records.

Required profile

• Advanced diploma in a relevant field; a degree is an advantage.
• Minimum of one year experience in a similar receptionist or administrative role.
• Strong team player, flexible and eager to learn.

Required skills

• Proficiency in the Microsoft Office suite.

What we offer

• Opportunity to work in Zambia’s leading air‑conditioning, refrigeration, elevator and escalator company.
• Collaborative team environment.