Receptionist

About the role

Pilatus Zambia is seeking a Receptionist to manage the reception area and provide professional, friendly support to customers, visitors, and staff. The role serves as the first point of contact for the company while also delivering general administrative assistance.

Key responsibilities

• Welcome and professionally assist customers, visitors, and guests.
• Answer, screen, and direct incoming telephone calls.
• Respond to general enquiries and direct customers to the appropriate department or staff member.
• Receive and distribute incoming mail, documents, and deliveries.
• Maintain an organised and professional reception area.
• Manage visitor records and notify relevant staff when visitors arrive.
• Schedule and coordinate appointments and meetings where required.
• Assist with general administrative and clerical duties, including preparing basic correspondence and maintaining accurate office records.
• Support customer service activities and ensure enquiries are handled promptly.
• Coordinate office supplies and front‑office requirements.
• Provide administrative support to management and other departments as needed.
• Maintain confidentiality of company and customer information.

Required profile

• Grade 12 certificate (required); a Diploma in Business Administration, Office Administration, or a related field is an advantage.
• 1–3 years of experience in reception, customer service, administration, or a similar role.
• Good working knowledge of Microsoft Office.
• Good spoken and written English.

Required skills

• Microsoft Office
• Computer literacy