Sales Strategy and Operations Analyst

About the role

This position partners with national sales leadership to drive productivity and growth for d.light Zambia’s sales organization. The analyst transforms complex data into actionable insights that improve forecasting, target setting, and field‑force performance.

Key responsibilities

• Analyze sales, repayment, field‑force productivity and operational performance across provinces, products, channels and teams.
• Reconcile and validate data from ATLAS, Tableau, Finance and other systems.
• Prepare sales forecasts, capacity models, scenario analyses and recommendations for target allocation, recruitment, inventory and geographic expansion.
• Facilitate weekly and monthly performance‑review sessions, ensuring clear actions, owners and deadlines.
• Analyze lead conversion, customer acquisition quality, early delinquency and field‑force performance.
• Manage sales‑operations processes such as field‑force registration, activation, hierarchy changes, transfers, suspension and off‑boarding.
• Monitor field‑force retention, inactivity and churn, recommending actions to improve engagement.
• Coordinate resolution of escalated field and sales operational issues within service levels.
• Document and improve sales processes, controls, SOPs and reporting systems.
• Administer and validate field‑force commissions, bonuses and incentives.

Required profile

• Bachelor’s degree in Economics, Finance, Statistics, Mathematics, Business Analytics, Data Analytics, Engineering, Commerce or a related quantitative discipline.
• At least three years of experience in sales operations, commercial analysis, business intelligence, financial planning and analysis, revenue operations or a similar analytical role.
• Proven ability to analyse large datasets and translate findings into business decisions.
• Experience preparing forecasts, performance dashboards, variance analyses and management reports.
• Experience in PAYGo solar, telecommunications, financial services, FMCG, retail, agency banking or other distributed sales environments is a plus.

Required skills

• Advanced MS Excel / Google Sheets (PivotTables, XLOOKUP/INDEX‑MATCH, SUMIFS, scenario modeling, dynamic dashboards).
• Power Query.
• Power BI.
• Tableau.
• CRM/ERP tools.
• SQL (advantage).