Support Specialist – Customer Service & Feedback
Yango
Job description
About the role
We are looking for a proactive Support Specialist to respond to customer queries, make outbound calls, and gather customer feedback. At our company we embrace the values of “go tech” and “grow together”, fostering an environment where innovation and collaboration drive success.
Key responsibilities
- Respond to customer queries in a timely and accurate manner via phone, email, and chat.
- Make outbound calls to customers and partners.
- Share feature requests and effective workarounds with team members.
- Gather customer feedback and share it with product, sales, and marketing teams.
Required profile
- Strong written and verbal communication skills in English.
- A passion for helping and communicating with people.
- Good problem‑solving and conflict management skills.
What we offer
- Life in balance with Yango, promoting wellbeing and fun.
- Psychological support available in different languages.
- Life and private health cover/insurance (subject to conditions based on location and position type).
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Published 1 day ago
Expires 1 month from now
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