Villa Host - Luxury Tented Camp

About the role

Anantara Tented Camp Kafue River is looking for a Villa Host. The role ensures that all guest villas and their surroundings meet the highest standards of cleanliness, order and maintenance, while delivering highly personalised service to guests. The position is based at the camp in Zambia.

Key responsibilities

• Keep all villas clean and tidy at all times, following the hotel's Standard Operating Procedures and LQA standards, and know how to use cleaning chemicals safely.
• Maintain audit records for linen and other inventory, keep par levels up to date, and process lost and found items correctly.
• Minimise waste of materials and amenities, and report any damage or loss in a villa immediately.
• Personalise each villa before arrival by reading guest correspondence and profiles, and arrange music, beverages, food and special requests.
• Welcome guests, serve a welcome drink, give a villa orientation and camp tour, offer unpacking and packing service, and accompany guests on activities such as safaris and dining.
• Coordinate guest preferences with the Front Office, Food and Beverage, Spa, Laundry and Safari teams, and escort guests to the restaurant on their first night.
• Keep the general villa area, including pool and garden, up to standard, and complete the Daily Villa Host Activity Report and the Final Guest Activity Report within 24 hours of departure.
• Attend morning department briefings, help prepare show villas when asked, and spend 4 hours per week on online self-learning training.

Required profile

• Diploma in Hospitality.
• Food and beverage experience is mandatory; minimum 3 years of hospitality experience.
• Proficiency in written and spoken English.
• Competence in Microsoft Office and email.