Head of Operations

About the role

The Head of Operations will own end‑to‑end execution of the company’s core commercial levers, turning approved strategy into concrete actions and disciplined performance. This senior leader will drive operational readiness, monitor KPIs, and ensure cross‑functional teams deliver on commercial and operational targets.

Key responsibilities

• Manage performance across commercial and operational KPIs, translate insights into execution priorities, and enforce corrective actions.
• Lead weekly and monthly performance reviews, assign ownership, set timelines, and close execution gaps.
• Own launch readiness for new products, ensuring demand planning, stock deployment, sell‑through and post‑launch performance meet targets.
• Collaborate with the Business Intelligence team to capture all reporting requirements.
• Partner with heads of departments to define, document, and enforce business processes and policies.
• Identify training needs across functions to align processes and improve execution.
• Provide regular updates to the Group office on initiatives and outcomes.
• Drive cross‑functional commercial initiatives, coordinating Sales, Marketing, Supply Chain and Field Operations.
• Build and lead an execution‑focused operations team capable of real‑time problem solving.

Required profile

• 8‑10 years of hands‑on operational leadership in a complex, multi‑channel environment.
• Relevant undergraduate degree from a recognized university.
• Proven success in business analytics, commercial finance or business operations.
• Strong ability to translate high‑level strategy into actionable processes.
• Highly analytical with a track record of extracting insights from data.

Required skills

• Advanced proficiency in Microsoft Excel, Word and PowerPoint.
• Experience with data‑visualisation tools such as Tableau or Power BI.

What we offer

• Opportunity to shape the operational backbone of a fast‑growing business.
• Leadership of a high‑performing, cross‑functional team.
• Competitive compensation package aligned with senior‑level responsibilities.