Sales Executive – Customer Experience Solutions

About the role

The client is a customer experience and service management solutions provider operating in Zambia. They are seeking a dynamic Sales Executive to generate new business, build relationships with senior decision‑makers and position the company as a preferred technology partner.

Key responsibilities

• Identify and nurture relationships with senior decision‑makers, business leaders, and IT teams.
• Generate, develop and qualify new B2B opportunities and convert prospects into sales.
• Manage the full sales cycle from initial contact to deal closure.
• Represent the client at industry events, forums and networking functions to raise brand visibility.
• Maintain accurate records of leads, engagements and opportunities in the CRM system.
• Provide market intelligence, competitor activity and trend analysis to management.

Required profile

• Bachelor’s degree or MBA in Marketing, Business Administration, Sales or related field.
• Minimum 3 years’ experience in B2B sales, preferably in software, SaaS or technology solutions.
• Proven track record of achieving or exceeding sales targets.
• Strong understanding of the Zambian business market and B2B sales dynamics.

Required skills

• Proficiency with CRM systems.
• Experience using sales management platforms.

What we offer

• Competitive salary and benefits package commensurate with experience.
• Opportunities to travel within Zambia and represent the client at key industry events.