Deputy Manager - Property

About the role

The Deputy Manager - Property supports the Property Manager in managing the residential and commercial properties held on behalf of the pension scheme and institutional clients of Prudential Pensions Management Zambia (PPMZ). The role deputises for the Property Manager on day-to-day portfolio matters and keeps properties well maintained, fully let and income-generating, while decisions on lease terms, rent changes, payments and legal matters rest with the Property Manager.

Key responsibilities

• Administer tenant onboarding, including applications, reference and credit checks, lease documents and deposits; prepare lease renewals and rent reviews; maintain the rent roll and flag expiries and review dates; handle tenant queries and complaints; conduct move-in and move-out inspections.
• Prepare rent and service-charge invoices and receipts, monitor rent payments and follow up arrears, ensure rent is applied correctly to client accounts, prepare monthly rent statements and reconciliations, and track property outgoings.
• Carry out routine property inspections, log maintenance requests, coordinate contractors and service providers under PPMZ procurement procedures and maintain the movable asset register.
• Maintain property records (leases, tenant files, titles, valuations, insurance, compliance and payments) and compile monthly reports on occupancy, collections, arrears, voids and maintenance.
• Support compliance with the Rent Act and the Business Premises Act, track statutory notice periods, draft notices, screen tenants for AML/CFT, and monitor insurance renewals, rates and land rent.

Required profile

• Full Grade 12 certificate (5 credits or better).
• Degree in Real Estate, Property or Estate Management, Land Economy or a related field.
• Three or more years' experience in property administration, letting, rent collection or facilities support, including tenant liaison, property inspections and supervisory exposure.
• Advantages: experience with institutional residential or commercial portfolios, property management software, and a valid driver's licence.
• Membership (or progress towards membership) of ZIVS or ZIEA is an advantage.

Required skills

• Working knowledge of the Rent Act and the Business Premises Act, and of AML/CFT requirements.
• Proficiency in Microsoft Excel, Word and Outlook.
• Good numeracy, accurate record keeping, strong organisational skills and attention to detail.