HR Manager – Employee Relations (Lusaka)

About the role

The company is seeking an experienced HR Manager with a strong focus on employee relations to lead initiatives across a large manufacturing facility in Lusaka. The role involves managing disciplinary actions, dispute resolution, and ensuring compliance with Zambian labour legislation.

Key responsibilities

• Lead employee relations initiatives, including disciplinary actions, workplace disputes, grievances, and conflict resolution.
• Prepare and issue warning letters, disciplinary documents, and performance improvement plans in line with company policies and Zambian labour laws.
• Represent the company in labour office matters and coordinate with authorities when cases escalate.
• Maintain impartiality while managing sensitive employee issues and enforce policies consistently.
• Oversee recruitment processes from job posting to onboarding, develop job descriptions and competency frameworks, and partner with line managers on talent gaps and retention.
• Support payroll and benefits administration, ensuring compliance with local labour laws and company policies.
• Review and recommend improvements to compensation structures and HR programmes.
• Ensure all HR practices comply with Zambian labour laws and internal policies; conduct training for managers and employees.
• Maintain accurate employee records, case documentation and HR reports; analyse HR trends to recommend preventive measures.
• Identify HR risks proactively and provide professional recommendations to senior management.

Required profile

• Bachelor’s degree or higher in Human Resources Management, Business Administration or a related field.
• Minimum 5 + years of HR experience, including at least 2 years in a managerial role focused on employee relations.
• Experience in large‑scale manufacturing operations (500 + employees), preferably similar to Trade Kings or Big Trade.
• Strong knowledge of Zambian labour laws, HR policies, disciplinary procedures and dispute‑resolution processes.
• Demonstrated leadership, communication, investigation and problem‑solving abilities.

Required skills