Client Engagement Assistant (Tier 1 and 2 applicants only)

About the role

The UNDP, which represents UN Volunteers (UNV) at country level, is recruiting a Client Engagement Assistant in Lusaka. The role supports the identification, development and cultivation of select partnerships with UN Agencies and host entities, manages relationships with priority partners, gathers and shares data that shape volunteer mobilization opportunities, ensures client satisfaction and backs up the duty of care for volunteers serving in the area. It sits under the general guidance of the Regional Manager, with day-to-day reporting to the Country Coordinator.

Key responsibilities

• Mobilize volunteers and develop and maintain partnerships, and manage key accounts of assigned partnerships.
• Maintain relationships with UN partners so they understand UNV's mandate and the added value of volunteer assignments.
• Identify volunteer placement opportunities, prepare assignment descriptions and develop offers and initiatives for partners.
• Contribute to advocacy campaigns, events and communications, and document interactions in UNV's Client Relationship Management (CRM).
• Analyze data on cooperation frameworks to find volunteer engagement areas, record opportunities in CRM, and prepare presentations and key messages for partners.
• Support the onboarding process, respond to volunteer inquiries, gather feedback and organize appreciation initiatives.
• Support the duty of care of volunteers, including security, medical evacuation and language support, and share information on health and wellbeing instruments.
• Back up other Field Unit functions during peak periods or personnel absences.