General Manager – ICT Company

About the role

We are seeking an experienced General Manager to lead the daily operations of our ICT-focused company. The successful candidate will drive productivity, ensure service quality, and shape the strategic growth of the business.

Key responsibilities

• Oversee all daily business activities and operational processes.
• Monitor productivity metrics and maintain high service standards.
• Set and communicate business goals and objectives.
• Identify market opportunities and develop growth strategies.
• Conduct performance evaluations, motivate staff and manage budgeting.
• Ensure high customer satisfaction and resolve escalated complaints.
• Perform any additional duties assigned by senior leadership.

Required profile

• Degree in Business Administration, Finance, Marketing, Sales or related field.
• 5‑10 years of management or supervisory experience.
• Proven experience in operations, budgeting and staff supervision.
• Demonstrated leadership and decision‑making abilities.
• Master’s degree is a plus.
• Background or professional exposure to ICT, telecommunications or digital services is advantageous.

Required skills