Monitoring, Evaluation & Learning Officer – Maternal & Newborn Health

About the role

CHAI is implementing the Maternal and Newborn Health Emergency Referral Systems project in Zambia’s Copperbelt and Southern Provinces. Based in Lusaka, the Monitoring, Evaluation and Learning Officer will coordinate MEL activities, manage the results framework, lead baseline assessments and strengthen data quality, analysis and use across national, provincial and district teams.

Key responsibilities

• Develop and maintain the project MEL framework, monitoring plan, indicators, targets and quality‑assurance procedures.
• Support the Ministry of Health to improve referral‑system data sources such as call‑dispatch logs, ambulance registers and health‑information systems (HMIS, MPDSR, eLMIS, CHMIS).
• Analyse, visualise and report on referral performance, prepare donor and management reports, and facilitate data‑use meetings.
• Lead internal baseline assessments, manage data cleaning, analysis and produce actionable recommendations.
• Provide technical guidance to CHAI staff, government counterparts and community health workers on data collection, quality standards and evidence‑based decision‑making.

Required profile

• Bachelor’s degree in public health, epidemiology, statistics, health informatics or a related field.
• At least five years of experience in monitoring, evaluation, learning, health‑information systems or performance management in public‑health settings.
• Demonstrated ability to design MEL frameworks, monitoring plans and data‑collection tools.
• Strong understanding of the Zambian health system and experience working with government partners.

Required skills

• Advanced Microsoft Excel.
• Statistical software such as Stata, SPSS, SAS, R or Python.
• Routine health‑information systems (DHIS2, eLMIS, CHMIS).
• Data visualisation and dashboard creation.
• GIS or spatial data analysis (preferred).