Relationship Manager – Personal Banking (SME)

About the role

The Relationship Manager – Personal Banking will drive acquisition and growth of SME customers for UBA Zambia. You will be responsible for building strong client relationships, cross‑selling banking products and reactivating dormant accounts to increase deposit liabilities and profitability.

Key responsibilities

• Aggressively market UBA’s SME banking products to acquire new customers and grow deposit liabilities.
• Prepare risk‑asset documentation to support profitable business growth.
• Cross‑sell existing and new banking solutions to both new and existing clients.
• Reactivate dormant accounts and nurture relationships to improve profitability.
• Conduct outbound calls, on‑site visits and attend client meetings.
• Implement marketing strategies and meet assigned targets.
• Process data accurately to generate reports and performance metrics.

Required profile

• First‑degree qualification with credit or better in any field.
• Minimum of two years relevant experience in SME or personal banking.
• Strong drive, energy and passion for business development.
• Technology‑savvy with the ability to evaluate customer needs.
• Excellent interpersonal and communication skills.

Required skills

• Proficiency in using banking and CRM software tools.