Senior Technical Manager

About the role

CBRE, a global commercial real estate services and investment provider, is hiring a Senior Technical Manager in Lusaka, Zambia. The role covers the planning, organisation and direction of facilities and operations for assigned buildings or client premises, overseeing service delivery, procurement of services, third-party contracts and maintenance, while keeping senior management informed.

Key responsibilities

• Plan, develop and implement facilities and operations policies and procedures for the client, and assist senior management with goals, plans and budget projections.
• Manage third-party service providers and vendors, respond to emergency call-outs, and run daily technical facilities, equipment and machinery.
• Verify invoices daily within five working days of admin approval, calculate pass-through costs to the client, and conduct periodic facility inspections against the agreed scope and SLA.
• Coordinate and direct maintenance activities, including preventive maintenance, and ensure compliance with procedures, policies, regulations and codes.
• Develop and implement safety directives and ensure cost-effective administration of client operations.

Required profile

• High school certificate and a technical qualification in refrigeration, electrical, mechanical or HVAC (non-negotiable).
• Five or more years of related experience, including at least two years of supervisory experience.
• Current practical refrigeration/HVAC/electrical experience and excellent client management knowledge.
• Knowledge of budgeting, service contracts and leasing agreements.
• Able to work weekends, sober habits, no criminal record, valid driver's license and extensive national travel.

Required skills

• Computer literacy and CAFM system experience.
• Leadership, organisation, coordination and strong problem-solving and communication skills.