Support Specialist

Yango

🇬🇧 English

Job description

About the role

We are seeking a proactive Support Specialist to handle inbound customer inquiries, conduct outbound calls, and collect valuable feedback. The role is central to delivering a seamless experience and supporting continuous product improvement.

Key responsibilities

Respond to customer queries promptly via phone, email, and chat.
Make outbound and proactive calls to customers and partners.
Share feature requests and effective workarounds with internal teams.
Gather customer feedback and relay it to product, sales, and marketing departments.

Required profile

Strong written and verbal communication skills in English.
Passion for helping people and clear communication.
Excellent problem‑solving and conflict‑management abilities.

Required skills

Questions fréquentes

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Published 1 month ago

Expires 1 week from now

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