Accounts and Applications Manager - Central Africa

About the role

Sandvik Mining and Rock Solutions, a global leader in equipment, tools, parts and services for mining and infrastructure, is looking for an Accounts and Applications Manager for its Central Africa Sales Area. The role leads and directs the Accounts and Applications team to drive sustainable profitable growth of the Sales Area and key customer accounts, and to optimise order intake and revenue. It is based in Kitwe, Zambia, reporting to the Vice President Sales Area Central Africa.

Key responsibilities

• Review and monitor the Sales Area strategy, understand each division's strategy and keep the market in mind
• Manage the account management, application specialist and customer portfolio teams, including coaching, mentoring and performance management
• Manage relationships between business line managers and account managers, and take part in month-end financial reviews
• Set the Sales Area marketing strategy, objectives and priorities, and oversee product and service launches and advertising
• Define digital marketing direction, objectives and success measures, and oversee digital brand alignment
• Manage stakeholder relations with senior customers, handle escalated complaints and represent the Sales Area on the Global Sales & Marketing Council
• Ensure resources are available for the applications team and give sales input to projects
• Determine and control the budget, approve expenses and identify cost-saving initiatives
• Ensure compliance with the Occupational Health & Safety Act, applicable legislation and ISO requirements, and manage recruitment, performance and succession planning

Required profile

• Degree in Engineering or a similar technical qualification; an MBA/MBL is an added advantage
• 8 to 10 years of sales and business management experience, including 5 years in a management capacity
• Experience in mining applications (mechanised mining) is an added advantage
• Physically and medically fit to work in a mining environment, including meeting customer vaccination requirements