Administration Supervisor (45 hrs/week)

About the role

The Administration Supervisor supports the Store Manager in daily store operations, ensuring accurate stock management, cash handling, and administrative compliance. This onsite role is based in Kitwe and works 45 hours per week within a fast‑paced retail environment.

Key responsibilities

• Assist the Store Manager with stock‑take, store administration and filing systems.
• Monitor and analyse stock movement, extract reports and present turnover performance.
• Implement risk‑management procedures to reduce shrinkage and ensure compliance with all reporting and system standards.
• Control cash and transactional activities, ensuring processes are followed.
• Uphold store safety, security and visual merchandising standards.
• Process customer transactions using the POS system and identify customer needs.
• Promote loyalty programmes, improve customer experience and support sales targets.
• Continuously develop product knowledge and selling skills while working collaboratively with the team.

Required profile

• Grade 12 qualification.
• Minimum 3 years of retail or administrative experience.
• Strong attention to detail and ability to multi‑task in a fast‑paced environment.
• Excellent verbal and written communication skills.
• Self‑motivated, able to work independently and take initiative.
• Passion for fashion trends and delivering high‑quality customer service.

Required skills

• Computer literacy.
• Proficiency in operating POS (Point‑of‑Sale) systems.

What we offer

• Opportunity to grow within a dynamic retail environment.
• Team‑oriented culture focused on continuous improvement.