Administration Supervisor (45hr)

About the role

The Administration Supervisor will oversee benefits and risk administration for our Lusaka operations, providing guidance to employees and ensuring accurate processing of documentation. This full‑time position supports a range of HR‑related functions, from resignation handling to funeral benefit investigations.

Key responsibilities

• Benefits and risk administration, including counseling employees.
• Collate, vet, authorise, submit and distribute documentation to relevant stakeholders.
• Support member administration for resignations, retrenchments and dismissals.
• Manage funeral and death‑benefit investigations.
• Handle queries on retirement fund, death, disability and funeral cover across the region.
• Administer Additional Voluntary Contributions and Additional Voluntary Funeral Cover.
• Prepare benefits‑related statements, quotations and data reports.
• Liaise between TFG and third‑party providers as required.
• Produce regular reports and process journals.

Required profile

• Matric qualification.
• 1‑2 years of administration experience.
• Familiarity with administration systems such as Khulisa.
• Experience with review and reporting processes.
• Ability to contribute to business cases and perform gap analysis.
• Knowledge of human‑resources systems and tools.

Required skills

• Khulisa administration system.
• Advanced spreadsheet expertise (e.g., Excel).
• Presentation creation (e.g., PowerPoint).
• Business Process Modeling (BPM).

What we offer

• Opportunity to work within a diversified, internationally‑focused retail group.
• Growth and development pathways across multiple brands.
• Collaborative environment that values creativity and strategic thinking.