Administrative Officer

About the role

The Administrative Officer will support the day‑to‑day operations of Promaid Cleaning Service Ltd in Lusaka. This full‑time, on‑site position ensures smooth office workflow, accurate documentation, and excellent service for both clients and staff.

Key responsibilities

• Manage office correspondence, incoming calls and emails.
• Maintain and update records, contracts, and invoices.
• Prepare regular reports and assist with basic HR tasks.
• Coordinate schedules for cleaning teams and client appointments.
• Respond to customer inquiries and process service requests.
• Monitor office supplies and support logistics.
• Help implement company policies and procedures.

Required profile

• Strong general administration and office‑management skills.
• Excellent communication and customer‑service abilities.
• Solid organizational skills with attention to detail.
• Prior experience in office administration or customer‑facing roles; experience in cleaning or service industries is a plus.
• Relevant certificate or diploma in administration, business, or a related field is preferred.

Required skills

• Proficiency with word‑processing software.
• Proficiency with spreadsheet software.
• Effective use of email clients for communication and data entry.