Floor Ambassador - Lusaka

About the role

A full-time Floor Ambassador position is open in Lusaka, Zambia. The role keeps a visible and professional presence across the assigned office floors, supporting security, visitor management, access control, facility monitoring and employee shuttle services.

Key responsibilities

• Walk the floors regularly to spot security, operational, compliance or facility concerns and escalate incidents and risks promptly.
• Monitor movement in the workplace and ensure employees and visitors follow access and workplace procedures.
• Welcome staff, clients, visitors and guests; manage visitor registration, access, appointment confirmation and direction to the right rooms or contacts.
• Track employee access tags and report lost or compromised credentials; support access needs for new and departing staff and assist with biometric registration.
• Check the condition of office spaces and follow up on reported issues.
• Support employee shuttle services by keeping accurate records of routes and kilometres and communicating updates or escalations.
• Help prevent exposure of confidential information and support adherence to confidentiality, security and workplace policies.

Required profile

• Diploma or Bachelor's degree in Security Management, Business Administration, Facilities Management, Hospitality, Operations Management or a related field is preferred.
• Previous experience in security, reception, front-office operations, facilities coordination, hospitality or workplace administration is highly desirable.
• Experience in a corporate or professional office environment is an advantage.

Required skills

• Familiarity with access control, visitor management or biometric systems is beneficial.
• Understanding of confidentiality, data privacy or HIPAA requirements is an added advantage.