Operations Associate - Lusaka

About the role

TestHiring is looking for an Operations Associate in Lusaka, Zambia, to assist the Director with planning and coordinating daily business operations. The role covers monitoring projects and deadlines, supporting client onboarding and service delivery, and providing general administrative and logistical support.

Key responsibilities

• Monitor ongoing projects, assignments, deadlines and deliverables, and follow up with team members so tasks are completed on time.
• Coordinate communication between clients, internal teams and service providers.
• Maintain accurate operational records, documents, trackers and filing systems.
• Prepare schedules, meeting notes, reports and follow-up action lists.
• Support client onboarding and the coordination of service delivery.
• Assist with preparing quotations, invoices and other operational documents.
• Respond professionally to client enquiries and provide appropriate updates.
• Identify operational delays or challenges and report them to the Director.
• Provide general administrative and logistical support when required, while maintaining confidentiality and performing other duties assigned by the Director.

Required profile

• A business-related qualification.
• Owns a functional laptop.
• Previous experience in administration, operations or project coordination is an added advantage.
• Available to start immediately.

Required skills

• Proficiency in Microsoft Office, particularly Word, Excel and PowerPoint.
• Strong organisational and time-management skills, good written and verbal communication, attention to detail and accuracy.
• Ability to multitask, prioritise and work independently with limited supervision.