Front Office Receptionist – Hospital

About the role

The Front Office Receptionist will be the first point of contact for patients and visitors at Cfb Medical Centre in Lusaka. The role involves managing the reception area, handling communications and supporting smooth administrative operations within the hospital.

Key responsibilities

• Welcome patients, visitors and clients courteously and professionally.
• Answer, screen and direct incoming calls promptly.
• Register patients, update their information and schedule appointments.
• Provide accurate information about services, departments and procedures.
• Direct individuals to the appropriate departments and maintain a clean reception area.
• Handle inquiries and complaints, escalating when necessary while ensuring confidentiality.
• Receive and distribute correspondence, documents and messages.
• Coordinate with clinical and administrative staff to ensure smooth operations.
• Perform any other duties assigned by the supervisor.

Required profile

• Full Grade 12 Certificate with credit in English.
• Certificate or Diploma in Front Office Administration, Customer Service or a related field.
• At least 1 year of experience in a receptionist or customer‑service role, preferably in a healthcare setting.
• Professional appearance and attitude with the ability to work independently.

Required skills

• Computer literacy with basic office applications.
• Familiarity with hospital management systems (preferred).