General Manager - Insurance

About the role

A General Manager position is open in Lusaka, Zambia, within the financial services sector. The role provides strategic leadership and oversees the implementation of the company's strategic plan.

Key responsibilities

• Develop and execute business growth strategies to increase market share, revenue, profitability and customer retention.
• Ensure compliance with the Insurance Act, PIA regulations and all applicable laws.
• Build relationships with insurers, reinsurers, corporate clients, regulators and other stakeholders, and drive business development and strategic partnerships.
• Oversee insurance operations, underwriting support, claims administration and customer service.
• Promote corporate governance, enterprise risk management and internal controls.
• Promote a high-performance culture, employee engagement and talent development.
• Ensure sound financial management and budgeting, and report regularly to the Board on business performance.

Required profile

• Grade 12 school certificate and a Bachelor's degree in Insurance, CA, ACCA, CIMA or another business-related field; an MBA is an added advantage.
• At least 10 years of relevant experience, including 5 years in senior management or executive leadership.
• In-depth knowledge of the Zambian insurance market, regulatory environment and industry best practices.
• Must meet the Pensions and Insurance Authority (PIA) fit-and-proper requirements for the role.