IT Volunteer

About the role

The Youth Platform is seeking an IT Volunteer to provide technical support, maintain office systems, and ensure secure, efficient use of technology across the organization. This hands‑on role is ideal for someone who enjoys keeping both people and systems running smoothly.

Key responsibilities

• Respond to staff IT requests, troubleshoot hardware and software issues, and provide AV support for meetings and events.
• Manage LAN, WIFI, routers and VPN; oversee internal systems including email, data backups and shared drives.
• Install and update software, manage licenses, set up new workstations and maintain the IT inventory.
• Implement antivirus, firewalls and access controls; monitor for cyber threats and protect organizational data.
• Advise management on IT upgrades and ensure all office devices are in good working order.

Required profile

• Studying towards or holding a certificate, diploma or degree in IT, Computer Science, Networking or related field, or equivalent hands‑on experience.
• Strong troubleshooting skills across Windows, common software, printers and AV equipment.
• Working knowledge of networking (LAN, WIFI, routers, VPN) and basic cybersecurity (antivirus, firewalls, backups, access control).
• Organized, reliable and able to work with minimal supervision.
• Good communication skills and patience when supporting non‑technical colleagues.
• Based in, or able to reliably work on‑site from, Choma.

Required skills

• Windows
• LAN
• WIFI
• Routers
• VPN
• Antivirus
• Firewalls
• Backups
• Access control
• Printers
• AV equipment

What we offer

• Practical, hands‑on experience managing IT for a regional organization.
• Exposure to networking, security, systems administration and vendor management.
• Mentorship, a reference and a portfolio of real work.
• Opportunity to contribute skills to a youth‑led movement.