Operations & Contracts Manager

About the role

Maxlin Enterprise Limited, a leading Zambian provider of cleaning and hygiene solutions, is looking for an Operations & Contracts Manager to drive operational excellence across all sites. The successful candidate will ensure compliance, quality service delivery, and timely contract payments while supporting site managers.

Key responsibilities

• Manage all contracts to guarantee compliance, quality service delivery, and timely payments.
• Oversee day‑to‑day operations and provide leadership to Site Managers for efficient service execution.
• Ensure full adherence to Standard Operating Procedures (SOPs) across all locations.
• Strengthen customer relationships through regular engagement, prompt responses, and professional follow‑ups.
• Monitor operational performance, identify gaps, and drive continuous improvement.
• Prepare accurate operational reports and maintain proper documentation for decision‑making.

Required profile

• Grade 12 Certificate including Mathematics and English.
• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, Project Management, or a related field.
• At least 1 year of proven experience in a similar role, preferably in a service‑oriented industry.
• Strong leadership, coordination, and people‑management abilities.
• Excellent communication and customer relationship skills.
• Analytical mindset with high integrity and attention to detail.

Required skills

• Proficiency in MS Office