People & Culture Administration and Training Officer

About the role

The People & Culture Administration and Training Officer supports the People and Culture team in delivering HR administration, training, and coordination across the hotel. This role ensures smooth onboarding, continuous learning, and strong employee relations to uphold Radisson’s service standards.

Key responsibilities

• Establish and maintain positive employee relations by addressing concerns, queries, and suggestions.
• Coordinate recruitment activities and maintain an up‑to‑date CV database for future hiring needs.
• Conduct comprehensive new‑hire orientation and onboarding programmes.
• Develop, coordinate, and deliver hotel‑wide training programmes covering customer service, compliance, responsible business, and operations.
• Identify departmental training needs, create annual training plans, and support department heads with coaching and on‑the‑job training.
• Maintain accurate and confidential employee records, including personnel files, leave, training, and attendance registers.
• Prepare and submit People & Culture reports, correspondence, and official documentation within deadlines.
• Promote employee engagement through recognition programmes, social events, sports, wellness, and other activities.
• Monitor compliance with hotel policies, training standards, and mandatory learning requirements.

Required profile

• Ability to establish and maintain positive employee relations.
• Experience coordinating recruitment and maintaining candidate databases.
• Proven capability to deliver orientation and onboarding programmes.
• Experience designing and delivering training programmes across multiple topics.
• Strong record‑keeping skills with attention to confidentiality.
• Ability to prepare accurate HR reports and documentation.
• Organisational skills to coordinate HR initiatives across departments.
• Commitment to promoting employee engagement and welfare activities.

Required skills