Receptionist – Front Office Coordinator

About the role

The Receptionist will be the first point of contact for visitors and callers at the CIDRZ Head Office in Lusaka. Reporting to the Senior Facilities and Administration Coordinator, the role combines front‑desk duties with basic administrative support.

Key responsibilities

• Greet and screen visitors professionally, directing them to the appropriate offices.
• Answer telephone calls promptly, take messages and route inquiries.
• Manage the reception area, ensuring it remains clean and presentable.
• Schedule appointments and coordinate meeting room bookings.
• Handle cash float, process retirements and monitor office supplies.
• Supervise cleaning services and conduct regular inspections.
• Coordinate vendor services such as water supply and refuse collection.
• Enter payment and procurement requests into the ERP system.

Required profile

• Grade 12 Certificate.
• Diploma or degree in business, customer relations or a related field.
• Minimum two years of front‑desk or office reception experience.
• Ability to work independently with strong communication and interpersonal skills.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Word.
• Proficiency in Microsoft PowerPoint.