Sales Account Manager – ICT Solutions

About the role

The Sales Account Manager will own the full sales cycle for a defined segment and customer base, driving both new and existing business for BCX Zambia. You will build strong relationships, enhance the company’s market presence, and ensure customer satisfaction throughout the sales and post‑sales process.

Key responsibilities

• Develop, review, communicate and monitor an effective client strategy.
• Design and execute account plans to achieve sales targets.
• Manage sales activities within agreed budgets and corporate objectives.
• Monitor client satisfaction regularly and after major deliveries.
• Prepare and conclude tender proposals and requests.
• Oversee post‑sales implementation and ensure smooth handover.
• Maintain data quality and integrity in sales trackers and systems.
• Establish and deepen relationships with strategic customers and partners to create market dominance.
• Drive continuous improvement of the customer experience for the segment.

Required profile

• Relevant degree or diploma (NQF 6) in Information Technology, Sales, Marketing or equivalent; Grade 12 acceptable.
• Minimum of 3 years’ experience in ICT sales and customer relationship management.

Required skills