Sales Operations Officer – Zambia

About the role

The Sales Operations Officer will oversee day‑to‑day execution of sales operations within the Zambian market. The role ensures data accuracy, timely reconciliations, stock integrity and reliable performance reporting to support smooth commercial activities and on‑time payments.

Key responsibilities

• Perform daily end‑to‑end reconciliation of sales data, including registrations, serial numbers, payments and system completeness.
• Investigate and resolve gaps or inconsistencies in collaboration with Business Intelligence, Customer Experience and field teams.
• Maintain trackers for reconciled and unreconciled sales and provide inputs for posting, commissions, reporting and audits.
• Monitor agent stock‑at‑hand (SAH), validate system stock against physical counts and follow up on delayed returns or losses.
• Prepare and validate commission data, dashboards and eligibility before submission for approval.
• Support commission cut‑off enforcement and coordinate with Finance and Commercial teams for timely processing.
• Analyse daily and weekly sales productivity, identify outliers and supply data‑backed insights to commercial leadership.
• Conduct at least three field visits per month to verify SOP adherence, stock handling, registrations and commission activities, and document corrective actions.

Required profile

• Strong data discipline with attention to detail.
• Ability to engage with field teams and coordinate across functions.
• Proactive problem‑solving attitude and ability to work under defined SLAs.

Required skills