Temporary Surveillance Technician (3 positions)

About the role

The Surveillance Technician will work from our Kitwe Data Centre, providing real‑time monitoring of transmission network alarms and alerts generated by the NMS, EMS and network elements. This temporary position involves diagnosing incidents, performing first‑level interventions and escalating tickets to the appropriate support teams.

Key responsibilities

• Monitor and manage all network and service alarms in the data centre.
• Diagnose, correlate and intervene on first‑level problems before raising trouble tickets.
• Create, update and close trouble tickets, ensuring timely escalation and resolution.
• Produce regular reports on service quality and incident trends.
• Conduct daily and weekly health checks to verify system uptime.
• Handle customer support calls and provide clear, friendly guidance.
• Maintain compliance with privacy and security standards.

Required profile

• Diploma in Power/Telecommunications or a related IT qualification.
• Member of EIZ or ICTAZ.
• 1–2 years experience in a support role or Network Operations Centre.
• Strong analytical thinking, quick response capability and good communication skills.
• Ability to work independently, set priorities and follow safety procedures.

Required skills

• Network Management System (NMS) monitoring
• Element Management System (EMS) monitoring
• Basic troubleshooting of ICT equipment
• Power and cooling equipment troubleshooting
• Access control system knowledge
• Incident management processes
• Ticketing system usage