Underwriting and Claims Officer

About the role

The Underwriting and Claims Officer will assess insurance applications, evaluate risks, set appropriate terms and premiums, and manage claims efficiently. This role ensures underwriting decisions align with company policies while delivering prompt, fair claim settlements to maintain client satisfaction.

Key responsibilities

• Review insurance applications, analyse supporting documents and determine acceptability, terms, conditions and premium rates.
• Prepare and issue policy documents, endorsements and renewal notices while ensuring regulatory compliance.
• Provide technical support to the sales team on product offerings and risk assessment.
• Receive, investigate and validate insurance claims, gather documentation and liaise with clients, adjusters and insurers.
• Negotiate claim settlements, handle disputes and maintain detailed records of all claims and underwriting activities.
• Communicate with clients, insurers and service providers to resolve issues and educate clients on policy terms.
• Prepare regular reports on underwriting performance, claims ratios and emerging risks.

Required profile

• Experience in insurance underwriting and/or claims handling.
• Strong analytical and decision‑making abilities.
• Excellent communication and negotiation skills.
• Attention to detail and ability to maintain accurate records.

Required skills