Administrative Assistant – Administration Section

About the role

The European Union Delegation to Zambia is seeking an Administrative Assistant for its Administration Section. Working under the Head of Administration, you will provide expert support across HR, finance and general office functions, ensuring smooth day‑to‑day operations for the mission.

Key responsibilities

• Manage the full recruitment cycle for Local Agent positions, from job posting to contract issuance, using e-Del-HRM and the HR Delegation platform.
• Maintain accurate Local Agent personnel files in the HR HUB application and coordinate physical filing with the section secretary.
• Provide salary, social security, medical and entitlement data to Administration accounts in compliance with EU and Zambian regulations.
• Process CSISLA medical reimbursement requests through the LA Medical application.
• Administer the E‑TIM system for time‑keeping, leave entitlements and public holidays.
• Guide colleagues through employment separation procedures, ensuring adherence to EU procedures and Zambian labour law.
• Disburse petty cash payments, complete Voucher Receipt forms and verify supporting documentation.

Required profile

• Experience in administrative or HR support within an international or diplomatic environment.
• Familiarity with EU delegation procedures and Zambian labour legislation.
• Ability to work under direct supervision and collaborate with a small team of eight professionals.

Required skills

• e-Del-HRM
• HR Delegation platform
• HR HUB application
• LA Medical application
• E‑TIM time‑management system
• Voucher Receipt processing

What we offer

• Position within a fully‑fledged diplomatic mission representing the European Union.
• Opportunity to work in a multicultural environment with occasional atypical working hours.