Project Manager – Lusaka, Zambia

About the role

The Project Manager will translate the organisation's management strategy into clear annual, quarterly and monthly operating plans. You will lead a seven‑person core team and ten Customer Engagement & Onboarding Representatives, ensuring that projects are delivered on time, within budget and to the required quality standards.

Key responsibilities

• Develop detailed project plans, milestones, deliverables, responsibilities and timelines.
• Monitor implementation against approved budgets, milestones and KPIs.
• Lead weekly operational meetings and turn decisions into actionable tasks.
• Coordinate operational implementation with partners such as NCC, EIZ, TEVETA, Build It International and others.
• Ensure referrals identified by the field team are properly assessed and progressed through the appropriate pathway.
• Work closely with the CTO to align Phase 2 development with business and stakeholder requirements.
• Track user acquisition, onboarding, activation, retention and revenue performance.
• Collaborate with Business Development, Marketing and Customer Success to convert opportunities into measurable results.
• Monitor operational risks and implement corrective actions.
• Support recruitment, team development and performance management.

Required profile

• Proven experience in managing complex projects and leading cross‑functional teams.
• Ability to translate strategic objectives into operational plans.
• Strong analytical skills for monitoring budgets, KPIs and risk indicators.
• Excellent stakeholder management, including coordination with external partners.
• Experience working closely with technical leadership (e.g., CTO) to align development with business needs.

Required skills