Human Resource & Administration Manager

About the role

The International School of Lusaka seeks an experienced Human Resource & Administration Manager to provide strategic and operational leadership across all HR and administrative functions. Reporting directly to the Head of School, you will act as the principal adviser on workforce planning, employee relations and compliance.

Key responsibilities

• Develop and implement HR strategies aligned with the School’s strategic priorities.
• Advise senior leadership on workforce planning, organisational design, employee relations, employment risk and compliance.
• Lead investigations, disciplinary proceedings, grievances, appeals and performance matters.
• Develop, review and ensure consistent implementation of HR policies, Conditions of Service and supporting procedures.
• Oversee recruitment, safer‑recruitment compliance, onboarding, probation, performance management, succession planning and off‑boarding.
• Manage employment contracts, payroll, benefits, leave, insurance, employee records and HR reporting.
• Ensure compliance with Zambian employment legislation, safeguarding standards and School policy.
• Use workforce data and HR systems to strengthen planning, decision‑making and service delivery.
• Lead and develop HR and administrative personnel, fostering an inclusive workplace culture.
• Oversee administrative and support‑service functions, including contracts, statutory requirements and operational coordination.
• Prepare high‑quality reports and recommendations for senior leadership and the School Board.

Required profile

• Bachelor’s degree in Human Resource Management, Industrial Relations, Organisational Psychology or a related discipline (or a recognised postgraduate HR qualification).
• Current membership of the Zambia Institute of Human Resource Management (ZIHRM) with a valid practising certificate.
• Minimum ten years of progressive HR generalist experience.
• At least five years in a senior HR management role with organisation‑wide responsibility.
• Three years of experience leading and developing HR personnel and multidisciplinary administrative teams.
• Proven experience advising executive leadership on employee relations, organisational and compliance matters.
• Strong knowledge of Zambian employment legislation and contemporary HR practice.

Required skills