Parts Department Assistant – Automotive Spare Parts

About the role

Our client, Platus Zambia Limited, a leading distributor of BMW, Mazda and Saurer vehicles in Zambia, is looking for a Parts Department Assistant to support the daily operations of the dealership’s parts department. Reporting to the Parts Manager, the role ensures accurate parts costing, inventory control and timely support to service teams while complying with OEM standards.

Key responsibilities

• Maintain spare parts inventory, check stock levels, organise storage and update records in the DMS/ERP system.
• Support parts costing and pricing under the guidance of the Parts Costing Executive or Manager.
• Prepare and process parts orders, delivery notes and invoices accurately.
• Assist service advisors and technicians by providing timely parts availability information.
• Coordinate with suppliers, logistics partners and OEM‑approved channels for parts procurement.
• Ensure compliance with OEM guidelines for parts handling, warranty and documentation.
• Maintain proper records for internal audits and OEM inspections.
• Participate in OEM training programmes to stay updated on product knowledge, parts catalogues and system usage.
• Support periodic stock verification, reconciliation and reporting.

Required profile

• Diploma or Certificate in Automotive Studies, Logistics, Supply Chain or a related field.
• Experience in an automotive parts or dealership environment is preferred.
• Strong numerical and organisational abilities.
• Ability to work with DMS/ERP systems and maintain accurate records.
• Attention to detail and adherence to OEM standards.
• Effective communication skills for interaction with service teams and suppliers.

Required skills

• Proficiency in using DMS/ERP systems.
• Inventory management and stock control.
• Basic parts costing and pricing knowledge.
• Computer literacy, including MS Office.
• Understanding of OEM parts handling procedures.