Service Project Management

About the role

We are looking for a Service Project Manager to lead key account strategies, coordinate pre‑sales and post‑sales teams, and ensure successful project delivery and customer satisfaction within the telecom sector.

Key responsibilities

• Customize and develop key account strategies and plans, collaborating with pre‑sales, post‑sales and related departments to guarantee stable network operation and market expansion.
• Participate proactively in customers’ business development planning and achieve order/revenue targets through opportunity exploration, installed base management and project cooperation.
• Build and maintain relationships with key service customers, implement satisfaction improvement measures and own overall customer satisfaction.
• Develop partner maps for key accounts and work with service partner enablement teams to enhance partners’ service capabilities.
• Lead the key account service team, driving capability development and performance.

Required profile

• Minimum three years of experience in service project management, preferably within datacom, transmission or wireless environments.
• Strong communication and coordination abilities, proactive attitude, high learning capacity and achievement‑driven mindset.
• Fluent English with excellent customer interaction skills.
• Experience in enterprise service is a plus.
• Bachelor’s degree or higher.

Required skills

• Datacom
• Transmission
• Wireless