Administrative Associate

About the role

FHI 360 is recruiting an Administrative Associate for its STRIDES project (Strengthening Infectious Disease Detection Systems) in the Zambia country office, based in Lusaka. The post reports to the Operations and Logistics Officer and provides general administrative support to the STRIDES activity.

Key responsibilities

• Perform general and routine administrative tasks and act as the main point of contact for internal and external contacts.
• Provide friendly, professional customer service to internal and external clients, taking messages and answering routine questions.
• Act as gatekeeper for schedules, handling conflicts professionally.
• Support the team with copying, faxing and large-scale mailings, and distribute incoming mail and coordinate outgoing mail and couriers.
• Schedule meetings, arrange venues and support conferences (food, logistics).
• Prepare reports, presentations and graphics, proofread documents, and perform data entry.
• Maintain files, databases, spreadsheets and logs, and supply office supplies.
• Gather, verify and summarize data, and prioritize work to meet deadlines.

Required profile

• High school or GED diploma or international equivalent; an associate's degree is preferred.
• Typically 0-3 years of relevant experience.
• Ability to work long hours at a computer, sit and stand for extended periods, and lift up to 5 lbs.
• Attention to detail, accuracy and ability to solve administrative problems.
• May travel less than 20%.

Required skills

• Basic office software and information systems.
• Microsoft Office 365, SharePoint, Skype/Zoom/Teams.
• Proofreading and data entry.

The expected annual gross salary is ZMW 121,429 to 150,000, depending on experience, education, market conditions and budget. Applications close on 17 October 2026.