Client Engagement Assistant (Volunteer Mobilization)

About the role

The UNDP NPSA contract Client Engagement Assistant works at country level in Lusaka, Zambia, supporting the identification, development and cultivation of partnerships with UN Agencies and host entities. The role focuses on sustaining volunteer mobilization to designated partners and supporting the duty of care for volunteers serving in the area. It is open to internal and external candidates and is for local recruitment only.

Key responsibilities

• Mobilize volunteers and maintain partnerships with assigned UN partners, presenting UNV's value proposition and volunteer modalities
• Prepare assignment descriptions, offers and initiatives, and support advocacy campaigns and events
• Use UNV's CRM to record interactions, opportunities and business intelligence, and prepare presentations and reports for partners
• Act as focal point for online volunteering, accreditation of service organizations and OV opportunities
• Support the onboarding of volunteers, their management cycle, duty of care, security and medical evacuation matters, and provide support to volunteers who do not speak the UN official language
• Gather feedback from volunteers, organize appreciation initiatives and support the Country Coordinator in ensuring satisfaction
• Back up other Field Unit functions during peak periods or absences

Required profile

• Secondary education; a university degree in Social Sciences or a related field is considered but not required
• Minimum of 5 years of relevant experience (high school diploma) or 2 years (bachelor's degree) in partnership engagement, advocacy, management, client service or related areas
• Fluency in English and in the local language of the duty station
• Previous experience with international or development organizations is an asset

Required skills

• Experience preparing presentation materials, PowerPoint slides, talking points, minutes and reports
• Computer literacy, MS Word, Excel and database packages, and web-based management systems such as ERP
• Desired: ticket-based service management systems (e.g. Salesforce/UNALL)